How to file a claim
Completion claims.
You must send the following information.
1. Order number (or invoice number, document number that confirms your purchase)
2. Description of the problem
3. Send photos of all the boxes that came with the order, the order number must be visible on the boxes. You also need to open these boxes and take a photo of the contents. If the factory mixed up the package of your order, let's say the fittings and you had to install this fitting, it is also necessary to take a picture of the installed fittings, for example, a handle, a cylinder with a door. It is also obligatory to send a photo of the door in full size so that the model can be identified.
4. Please provide as much information as possible so that we can respond promptly. Photo, video.
5. Please send all information to e-mail: fil@vikking.lv
Complaint about installed door
You must send the following information.
1. Order number (or invoice number, document number that confirms your purchase)
2. Description of the problem
3. Photos or video problems
4. Full size photo of the door
5. A photograph of the door against the background of the facade of the house, so that the roof or window of the 2nd floor can be seen at the same time.
6. Please provide as much information as possible so that we can respond promptly. Photo, video.
7. Please send all information to e-mail: fil@vikking.lv
Если этого не сделать, то дождевые осадки будут стекать по стене и попадать на полотно двери, также влага будет проникать под резинку попадать на фурнитуру. Это может вызвать разрушение полотна и механизмов
На этих фотографиях можно увидеть что произошло с полотном, если своевременно не сделать фасад дома и не защитить дверь от стекающих осадков по стене.
Следите чтобы дождь не стекали со стены на полотно двери
Vikking composite doors are a guarantee of the highest quality for the future. We have created innovative composite doors of the highest quality and durability.
You don't have to compromise!
Not all suppliers are able to meet your sophisticated door aesthetics requirements combined with the security of your home.
Progressive technologies and innovative solutions allow us to manufacture any doors of your dreams without losing quality and strength!
No other door has as much dignity as ours.
They are not characterized by the shortcomings and limitations of traditional technologies: composite doors protect from bad weather conditions, do not absorb moisture, do not corrode and retain the same high quality for decades.
(ārdurvis, Kompozīta durvis, entrance doors for the house, vikking)